Guest booking terms

1.1. When you book or buy a pass, your contract is with the business you book with (hereinafter: the Business). The Business is the seller and the service provider: it is responsible for the service, its prices, its booking rules and its invoices. 1.2. The Business's details (name, address, registration number, tax number, email, phone, complaint contact) are shown on its booking page and in the confirmation email. The Business acts as a trader. 1.3. The Business may set its own rules too (for example a cancellation deadline, fees, house rules). You see them on the booking page before booking, and they become part of the contract. If a rule conflicts with consumer protection law, the law prevails.

2.1. The booking system is operated by Filyó Dominik, sole proprietor (registered office: Rózsa utca 3., 3561 Felsőzsolca, Hungary; tax number: 90270336-1-25; registration number: 59428721; email: kapcsolat@filyodev.hu) (hereinafter: Revino). Revino is an intermediary platform: it is not a party to the contract between you and the Business, and it does not receive your payments. 2.2. Revino is responsible for the booking system working. Use of the Revino app is governed by the Revino Terms of Use. How businesses are ordered is explained in the Ranking disclosure (https://revino.hu/en/ranking/).

3.1. You choose the service, time, party size or pass, then enter your details. 3.2. Before confirming, you see a summary: the Business's name, the full price, what you pay online now and what on site, the cancellation deadline and fees, and whether you have a right of withdrawal. 3.3. If the booking involves a charge (online payment, card guarantee or a penalty), the button reads "Foglalás fizetési kötelezettséggel" (Book with obligation to pay). You accept the penalty with a separate checkbox. 3.4. The contract is concluded when the Business confirms the booking. At most businesses this happens straight away; if the Business approves bookings one by one, we tell you before you book, and the contract is concluded on approval. Joining a waitlist is not a booking. 3.5. We send the confirmation by email within 48 hours at the latest, with the text of these terms and the Business's rules, so you can look at them later.

The Business sets how to pay for each service, table or class. Before confirming, you always see what you pay now and what on site. The booking page lists the payment methods accepted on site (for example cash, card, SZÉP card, bank transfer). a) Pay on site: you pay nothing online and settle the full amount on site. b) Guest's choice: you decide whether to pay online now or on site. c) Card guarantee: you enter your card on Stripe's secure form, but nothing is charged when you book. The Business only charges the card for a no-show or late cancellation, with the penalty amount stated before booking. You pay for the service on site. If your bank asks for extra confirmation, we email you the payment link. d) Deposit: you pay part online when you book and the rest on site. The deposit is credited to the final bill and refunded if you cancel in time or if the Business cancels. For a late cancellation or no-show, the Business may deduct the penalty from the deposit. e) Full prepayment: you pay the full amount online when you book. If you cancel, it is refunded according to the cancellation rules and the right of withdrawal. Online payments go directly into the Business's Stripe account; only Stripe handles your card details. The Business issues the invoice for online payments from its own invoicing software.

5.1. You can cancel the booking in the Revino app (My bookings), with the link in the confirmation email, or directly with the Business. Within the free cancellation deadline set by the Business, cancellation is free and anything you paid online is refunded. 5.2. Late cancellation and no-show: if the Business has set a fee, it is a contractual penalty (kötbér). You only have to pay it if you accepted it with a separate checkbox when booking, and its amount and conditions were stated before booking and in the confirmation. You do not have to pay the penalty if the delay or absence was caused by circumstances you are not responsible for. 5.3. For appointments (for example a hairdresser, beautician or private lesson), a late-cancellation fee can only be charged if you made the booking more than 14 days before the appointment. A no-show fee can always be charged if you accepted it. 5.4. If the Business cancels the booking, you get back everything you paid online, without delay and within 14 days at the latest, with no penalty. 5.5. If you are late, the Business may give your place to someone else after a while, according to its own rules shown on the booking page.

6.1. There is no right of withdrawal (under Section 29(1)(l) of Government Decree 45/2014 (II. 26.)) for leisure services booked for a specific date or time: table bookings, timed group classes and day tickets for a given day. We tell you this before you book. The cancellation rules still apply. 6.2. You have a 14-day right of withdrawal for appointments (for example a hairdresser, beautician or private lesson), and for passes, memberships and lesson packs. Within 14 days of concluding the contract, you can withdraw without giving a reason: - with the "Elállás a szerződéstől" (Withdraw from the contract) button in the Revino app (My bookings, or the pass details) or with the link in the confirmation email, - or with a clear statement sent to the Business. We confirm your withdrawal. 6.3. On withdrawal, the Business refunds what you paid without delay and within 14 days at the latest, using the same payment method. If the service has already started at your request (for example you have used entries from a pass), a proportionate amount for the services already provided may be deducted; used entries are deducted. 6.4. If the appointment falls within the 14-day period, by booking you ask the Business to perform before the period ends. Once the service has been fully performed, the right of withdrawal ends.

7.1. You see the pass type, validity, number of entries, usable time windows and price before buying. A pass belongs to the buyer and does not give entry to anyone else. 7.2. Pausing: if the Business allows it, you can pause a pass or membership for up to the stated maximum; its validity is extended accordingly. 7.3. Automatic renewal: a membership that renews automatically renews at the end of the chosen period, and the Business charges the fee to your saved card. We remind you by email before renewal. You can cancel the renewal in the Revino app at any time; cancellation takes effect at the end of the current period. If the Business sets a minimum term, we tell you before you buy. 7.4. Minors: between the ages of 14 and 17, you can only buy a pass or membership with the consent of a parent or legal guardian, confirmed with a separate checkbox. Under 14, online purchase is not possible. 7.5. Photo entry: if the Business checks pass holders' entry with a photo, you upload the photo yourself. Staff only compare it by eye at entry, and it is deleted when the membership ends. You can identify yourself with an identity document instead of a photo.

For pass entry and check-in, the Business scans your own QR code in the Revino app. The QR code belongs to your account; do not give it to anyone else.

9.1. Send complaints about a booking or the service to the Business, using the contact details on the booking page and in the confirmation. The Business must give a substantive reply within 30 days. 9.2. If, as a consumer, you disagree with the reply, you can turn free of charge to the conciliation board (békéltető testület) competent for your place of residence or stay, or complain to the consumer protection authority (the county government office). 9.3. Send complaints about how the booking system works to Revino: kapcsolat@filyodev.hu.

10.1. The contract is governed by Hungarian law. This does not deprive a consumer of the mandatory protection of the law of their habitual residence. 10.2. How your personal data is handled is explained in the Booking privacy notice (https://revino.hu/en/foglalas/privacy/). Published: 2026-10-31.