Foglalás business terms

1.1. These terms apply to the Revino Foglalás service (hereinafter: Foglalás), provided by Filyó Dominik, sole proprietor (registered office: Rózsa utca 3., 3561 Felsőzsolca, Hungary; tax number: 90270336-1-25; registration number: 59428721; email: kapcsolat@filyodev.hu) (hereinafter: Revino) to businesses (hereinafter: the Business). 1.2. These terms supplement the Revino Terms of Use (https://revino.hu/en/terms/). Anything these terms do not cover is governed by the Terms of Use; where the two differ, these terms apply to Foglalás. 1.3. Foglalás may only be used by a business, in the course of its business activity. For Foglalás, the Business does not qualify as a consumer. 1.4. These terms also contain the information required by Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services (the P2B Regulation). 1.5. The Business accepts these terms in the console when it turns Foglalás on; the booking page can only be published after that. We record the acceptance with the version number and the time. These terms are available on this page at any time and can be saved and printed.

2.1. Foglalás is an online booking system with which the Business can: - take table bookings (with a floor plan or by number of tables), - offer appointments for services and staff, - list group classes with a set capacity, - sell passes (day tickets, multi-entry passes, time-based memberships, lesson packs) and record entry with the guest's Revino QR code, - ask the guest to pay online (card guarantee, deposit, full prepayment), once it has connected its own Stripe account to Foglalás. 2.2. Foglalás consists of the Business's own booking page at foglalas.revino.hu/<identifier>, booking in the Revino app and in Discover, and the management tools in the console and in the Revino app. 2.3. Revino operates an intermediary platform. With a booking, a pass purchase and every related payment, the guest enters into a contract with the Business, not with Revino. The Business is the seller: it is responsible for providing the service, its prices, its booking and cancellation terms, the information it gives guests, issuing invoices and its consumer protection obligations. Revino is not liable for whether the Business provides the service it has promised. 2.4. The booking page and the booking screens of the Revino app always state that the contract is concluded with the Business and that the Business acts as a trader.

3.1. Foglalás is available in three plans (Basic, Plus, Pro). The content of the plans (number of staff and tables, booking modes, features) and their current fees are shown on the revino.hu website. 3.2. Fees are shown as set out in point 4.2 of the Terms of Use: as a net price and a full price (the net price plus 27%). Revino is exempt from VAT, charges the full price, and its invoices contain no VAT. 3.3. Bundle price: while the owner of the Business has an active, paid Revino loyalty subscription, Foglalás is billed at the bundle price. A loyalty trial does not qualify. If the loyalty subscription ends, the Foglalás fee returns to the regular price from the next renewal; we notify you by email beforehand. 3.4. Every plan includes one bookable location. Each additional location costs 60% of the plan price. In the Pro plan, each staff member above the included number has a separate monthly fee, shown on the website. 3.5. Foglalás can be billed monthly or annually. With annual billing you pay 10 months of the full price for 12 months. For a new annual subscription, and when switching a monthly subscription to annual billing, we give an extra 10% off the first annual fee, including the bundle price; renewals are charged at the regular annual price. We may end this offer at any time with effect for the future; this does not affect subscriptions already concluded. 3.6. Foglalás starts with a 30-day free trial, once per owner, without a card. There is no setup or joining fee. If you do not subscribe by the end of the trial, the booking page stops taking new bookings; the bookings and data recorded until then are kept, and you can request them as set out in point 8. 3.7. The Foglalás subscription is independent of the loyalty subscription: it starts separately, can be cancelled separately, and is invoiced separately through Számlázz.hu. Payment, renewal, cancellation, refunds and price changes are otherwise governed by point 4 of the Terms of Use.

4.1. To take online payments from guests (card guarantee, deposit, full prepayment, pass and membership sales), the Business must connect its own Stripe account to Foglalás. Foglalás can be used in full without online payments. 4.2. By connecting the account, the Business enters into a contract directly with Stripe and accepts Stripe's terms, including the Stripe Connected Account Agreement (https://stripe.com/connect-account/legal) and the Stripe Services Agreement (https://stripe.com/legal/ssa). Stripe identifies and verifies the Business. 4.3. The guest pays directly into the Business's Stripe account. Revino does not handle, hold or transfer guests' money, and takes no commission or other fee from guest payments. Stripe charges its transaction fees to the Business under its own pricing. 4.4. The Business handles refunds, disputed payments and suspected fraud under its contract with Stripe; Revino is not liable for these. 4.5. The online payment options are described in the Guest booking terms (https://revino.hu/en/foglalas/guest-terms/). A deposit is always a refundable advance payment credited to the final bill. The fee for a booking that is not cancelled, or cancelled late, is a contractual penalty (kötbér), which the guest accepts with a separate checkbox. 4.6. The Business sets the cancellation deadline and the late-cancellation and no-show fees freely. The console warns when a setting exceeds the recommended value (for appointments the service price, for tables 10,000 HUF per person, for events the menu price, and 48 hours for the cancellation deadline). The Business is responsible for the penalty being proportionate and lawful. If the Business cancels a booking, it must refund everything the guest paid.

5.1. Every online sale (deposit, prepayment, pass, penalty) is invoiced electronically in the name of the Business, from the Business's own Számlázz.hu or Billingo account that it connects. The Business is the issuer of the invoice; Revino only passes the data to the invoicing software. 5.2. The Business is responsible for VAT rates, invoice content and its obligations towards the Hungarian tax authority (NAV). The defaults (for example the VAT treatment of penalties) can be changed in agreement with the Business's accountant. 5.3. For amounts paid on site, the Business issues the receipt or invoice from its own till or invoicing system.

The Business must: a) provide and keep up to date its mandatory trader details on the booking page (name, address, registration number, tax number, email, phone, complaint contact and, for regulated professions, the professional chamber); b) comply with consumer protection rules towards guests, in particular on the right of withdrawal, penalties and cancellation, and not circumvent the mandatory parts of Foglalás (information, withdrawal button, checkboxes, confirmation); c) only advertise real services, with real prices and availability; d) handle guest data under the Data processing agreement (https://revino.hu/en/foglalas/dpa/) and the law; not enter health data in the notes field (only the allergy field is meant for that), and not share guests' no-show history with any other business; e) for pass entry, only check identity by eye against the photo uploaded by the member, and allow identification with an identity document instead of the photo; f) not circumvent parental consent for buyers aged 14 to 17; g) only upload content (images, descriptions, policies) to the booking page that it has the right to use and that is lawful.

7.1. A Business with a published booking page also appears in the Revino app and in Discover, even without a paid loyalty subscription. 7.2. The order of results is determined by the main parameters described in the Ranking disclosure (https://revino.hu/en/ranking/). The Business's plan and the fees it pays to Revino do not affect the order, and we offer no paid option to influence it. 7.3. Revino may give the "Kiemelt" (Featured) label at its own discretion, never for a fee. Featured Businesses are always shown with this label. 7.4. We treat all Businesses under the same rules. Revino does not offer its own services on the Foglalás surfaces in competition with Businesses. Businesses with a loyalty subscription can also show loyalty features (points, rewards), but this does not affect the order. 7.5. We do not restrict the Business from offering its services through other channels (its own website, other booking systems) on different terms or at different prices.

8.1. For the Business's guest records (guest data from bookings made on the booking page, in the console or in the Revino app), the Business is the controller and Revino is the processor. This is governed by the Data processing agreement (https://revino.hu/en/foglalas/dpa/), which the Business accepts when it turns Foglalás on. 8.2. For the account data of Revino app users, and for the platform-level handling of bookings made in the app and in Discover (for example the guest's list of bookings and notifications), Revino is an independent controller under its own Privacy Policy. The Business has no access to other data in the guest's Revino account (for example points collected at other businesses). 8.3. The Business can access its own bookings, guest data, passes, and payment and invoicing events in the console at any time. The Pro plan also includes detailed analytics and CSV export. Regardless of plan, we hand over the guest and booking data in a machine-readable format free of charge on request and when the subscription ends. 8.4. Revino may compile aggregated statistics without personal data to improve the service. No Business receives another Business's data, and guests' no-show history is never shared between Businesses.

9.1. We may restrict or suspend the use of Foglalás (for example by hiding the booking page, removing it from Discover, or turning off online payments) if the Business: - breaches these terms, the Terms of Use or the law, - publishes false or misleading offers, - repeatedly fails to perform towards guests, or is the subject of a series of well-founded complaints, - does not pay the subscription fee even after the payment grace period, - gets back an amount paid as a subscription fee through its bank, in a card dispute decided for good against Revino (a chargeback), - endangers the safety of guests, other Businesses or the platform. In a chargeback, we suspend by cancelling the subscription immediately, whatever is left of the paid period, and charging no further fees. The booking page then takes no new bookings; the bookings and data recorded until then are kept and can be requested under point 8, and the Business can subscribe again at any time. This is not a termination of Foglalás under point 9.3. 9.2. We notify the Business of a restriction or suspension by email at the latest when it takes effect, stating the specific facts and circumstances behind the decision and the relevant point of the terms. 9.3. We notify the Business at least 30 days in advance, with reasons, before terminating Foglalás entirely. The notice period does not apply where the law or a decision of an authority requires immediate termination, or where the Business repeatedly breaches these terms; we give the reasons in these cases too. 9.4. The Business can challenge the decision through the complaint handling in point 10. If the challenge is well-founded, we lift the restriction without delay. 9.5. The Business may cancel its subscription at any time; cancellation takes effect at the end of the paid period, with no exit fee. The Business remains responsible towards its guests for bookings already confirmed and passes already sold, also after cancellation.

10.1. The Business can submit complaints about Foglalás (in particular about faults in the service, decisions under point 9, ranking and fees) to kapcsolat@filyodev.hu. 10.2. We examine complaints free of charge, within a time proportionate to their importance and complexity, and at the latest within 15 days of receipt, and inform the Business of the outcome clearly and in writing. 10.3. Each year we publish the number of complaints received, their main types, the average time taken to handle them and the overall outcomes.

11.1. If a complaint is not resolved through the procedure in point 10, the parties may also try to settle the dispute with a mediator. Revino is willing to engage with the following mediators: a) CEDR Limited (Centre for Effective Dispute Resolution), 100 St. Paul's Churchyard, London EC4M 8BU, United Kingdom, adr@cedr.com, https://www.cedr.com/p2b, any member of its panel designated for P2B disputes (in English); b) a mediator listed in the register of mediators kept by the Hungarian minister responsible for justice, chosen jointly by the parties (in Hungarian). 11.2. Mediation is voluntary, and we take part in it in good faith. Revino bears a reasonable share of the costs of mediation. Mediation does not affect the parties' right to go to court.

12.1. We announce changes to these terms by email and in the console at least 15 days before they take effect. If a change requires significant technical or commercial adjustments from the Business, we give a longer notice period. 12.2. The Business may terminate Foglalás free of charge before the change takes effect. The new terms must be accepted in the console; until then, the booking page cannot take new bookings. 12.3. The 15-day notice does not apply if a change is required by law or by a decision of an authority, or is needed to address an unforeseen danger to guests, other Businesses or the platform.

13.1. These terms are governed by Hungarian law. 13.2. As set out in point 11.4 of the Terms of Use, the Budapest Environs Regional Court (Budapest Környéki Törvényszék) has exclusive jurisdiction over disputes. This does not affect mediation under point 11 or the right of organisations under Article 14 of the P2B Regulation to take action. Version: 1.0. Published: 2026-10-31.